© 2021 All rights reserved
GETMOVE SDN BHD is a company established under the laws of the Malaysian Government (“we”, “us”, or “our”).
Our website is a platform that serves as a means to find a nearby runner based services provided by third parties (runners) (“Service Provider(s)”). The website offers information on services offered by runners. The types of services that may be requested via the website are:
We will make every reasonable effort to bring you into contact with a Service Provider in order to obtain the Services, subject to the availability of Service Providers in or around your location at the moment of your request for Services.
For the avoidance of doubt, we are a Technology Company, not a transportation courier company and we do not provide transportation or courier service. We do not employ the Service Providers and we are not responsible for any acts and/or omissions of the Service Providers. The Platform is simply a means to ease the search of the Services. It is up to the Service Providers to offer the Services to you and it is up to you whether to accept their offers of Services.
A TRANSPORTATION OR COURIER COMPANY AND WE DO NOT PROVIDE
We collect and process your personal information, such as your name, e-mail address, and mobile telephone number when you sign up. You must provide accurate and complete information, keep the information up to date and agree to provide us whatever proof of identity we may reasonably ask for. If any of the personal information that you have provided to us changes, for example, if you change your e-mail address, telephone number, or if you wish to cancel your account, please update your details by sending your request to us. We will, to the best of our abilities, effect such changes as requested within fifteen (15) business days of receipt of the notice of the change.
You can only use the Platform once you have signed up with it. Upon successfully signing up, the Platform will provide you with a personal account that can be accessed with a password you choose.
Only you may use your own account and you undertake not to authorize others to use your identity or account. You may not assign or otherwise transfer your account to any other parties. You must keep your account password and any identification we provide you secure and confidential. In the event a disclosure is made to your passwords, howsoever, which causes any illegitimate or unauthorized uses of your account or identity, orders generated from the illegitimate or unauthorized uses will still be deemed valid orders, unless you notify us on that matter before the Service Providers perform the requested Services.
You may only have one GETRUNNER account.
The information provided by the Platform must not be construed as an advice or an offer, the decision to use the Service Provider is entirely yours. You are free to use any other service providers.
You undertake that you will use the Platform only for its intended use to obtain the Service. You may not abuse or use the Platform for fraudulent purposes or to cause any inconvenience to others or to make fake bookings.
If you are also a Service Provider, you may not use your (or other’s) customer account to make an order that you will take yourself as a driver.
You may not harm, tweak or modify the Platform and/or Website or attempt to harm, tweak or modify it in any way whatsoever. We are not liable if you do not have a compatible device or if you have downloaded the wrong version of the Platform to your device. We reserve the right to prohibit you from further using the Platform should you use the Platform with an incompatible or unauthorized device or for purposes other than those for which the Platform is intended to be used. You undertake that you will only use an access point you are authorized to use.
You will keep confidential and will not abuse the information you receive from using the Platform. You will treat the Service Providers with respect and will not engage in any unlawful, threatening or harassing behavior or activities whilst using their services.
By providing us information, you represent that you have the right to provide us the information for us to use and share with the Service Providers.
The Platform may not be used to find Services for:
You must provide us accurate and complete information regarding the type, size, specification and/or any specific characteristics of the food or goods to be delivered in Instant Courier service or to be purchased in Food Delivery or Personal Shopping service.
You must pack fragile goods, such as glassware, ceramics, cakes or food, properly for the delivery. Neither we nor the Service Providers are responsible for any damage, deformation, dent, expiry, decay, odor, spill or any other incompleteness of the products during their delivery which is caused by improper packaging or wrapping.
Service Providers may ask you to open and show the inside of a package to ensure that the contents are as you represented.
Service Providers has the right to decline your orders if in his/her personal judgment, he/she may not be able to perform the delivery of the goods.
You represent that you are, you were or you are about to be the lawful owner of the goods to be delivered. The delivered goods are not stolen or obtained unlawfully and you agree to defend, indemnify and hold us harmless and not liable for any goods that a Service Provider delivers which may violate the prevailing laws and regulations.
We may, in our sole discretion, provide promotions that may be redeemed for benefits related to the use of the Platform. You agree that you will only use such promotions for their intended use and will not abuse, duplicate, sell or transfer the promotions in any manner. You also understand that the promotions cannot be exchanged for cash and may expire on a certain date, even before you use them.
For the provision of the Personal Shopping Service, you represent that the goods to be purchased and delivered by the Service Providers are lawful and do not in any way violate any prevailing laws and regulations. You agree to defend, indemnify and hold us harmless and not liable for any goods that a Service Provider purchases on your behalf and delivers to you which may violate the prevailing laws and regulations.
You acknowledge and agree to grant the Service Providers a power and authority to pick up or deliver goods or food, or make a purchase on your behalf for every order of Instant Courier, Food Delivery or Personal Shopping service.
You can only make an order for food available in the listed restaurant’s menu in Food Delivery service.
We do not guarantee the availability of the ordered items in store/restaurant and the delivery of fragile items such as cake and ice cream.
We are not responsible for the quality of the food and/or goods provided by the restaurants and/or the stores in Food Delivery and Personal Shopping services.
You acknowledge and understand that the prices of food or goods shown in Food Delivery and Personal Shopping Service are estimates and may change from time to time.
You agree and acknowledge that you will pay according to the receipt issued by the restaurant or store handed by the Service Provider to you in using the Food Delivery and Personal Shopping service.
We or the Service Provider does not guarantee the availability of the availability of food or goods in the restaurants or stores.
Please inform us if you no longer have control of your account, eg your account is somehow hacked or your phone is stolen, so that we can cancel your account accordingly. Please note that you are responsible for the use of your account and may be held liable even if it is abused by another person.
Use our Platform is free of charge. We may introduce fees for registration and/or use of the Platform at times. We will inform you accordingly about this for you to decide whether you wish to continue using the Platform or not. However, the Internet connection required to use the Service, and any associated charges (e.g. mobile data expenses) incurred by your use of the Service are your exclusive responsibility and made solely at your expense.
The rates that apply for the Services by the Service Provider can be found on the Website and through the Platform. We may modify or update the rate from time to time. We will help the Service Provider to calculate the fee based on your order and inform you of the fee on behalf of the Service Provider.
You agree that you will pay for the Services provided to you by the Service Provider in full.
Payment can be done in cash or online. All payments in cash or online must be in Ringgit.
We make no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Services, Website and/or Platform software, including but not limited to the Services obtained by or from Service Providers through the use of the Platform. We do not represent or warrant that (a) the use of the Services and/or Platform will be secured, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) the Services will meet your requirements or expectations, (c) any stored data will be accurate or reliable, (d) the quality of any products, services, information, or other materials purchased or obtained by you through the Platform will meet your requirements or expectations, (e) errors or defects in the Platform will be corrected, or (f) the Platform or the server(s) that make the Platform available are free of viruses or other harmful components, or (g) the Platform tracks you or the vehicle used by the Service Provider. The Service is provided to you strictly on an “as is” basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded and disclaimed to the highest and maximum extent. You acknowledge and agree that the entire risk arising out of your use of the Service remains solely and absolutely with you and you will have no recourse whatsoever to the company.
We are not liable for any injury, death, damage or loss caused by the conduct of the Service Providers. We are also not liable for any wrongdoings, including traffic violations, or any criminal actions conducted by the Service Providers during the performance of the Services. The Service Providers are only our working partners (rakan pekerja), not our employees, agents or representatives.
Please alert the Service Provider if you feel uncomfortable with the way he/she is providing the service.
We employ appropriate and reasonable technical and security measures to keep the Platform secure and virus and error free. However, as effective as this technology is, no security system is impenetrable. We therefore cannot guarantee the security of our database nor can we guarantee that the information you provide will not be intercepted while being transmitted to us.
The Platform may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you or the Service Provider being faulty, not connected, out of range, switched off or not functioning. We are not responsible for any delays, delivery failures, damages or losses resulting from such problems.
Any claims against us by you will in any event be limited to the aggregate amount of all amounts actually paid by and/or due from you when using the Service during the event giving rise to such claims. In no event will we and/or our licensors be liable to you or anyone for costs, interest, damages or losses of any type or kind (including personal injury, emotional distress and loss of data, goods, revenue, profits, use or other economic advantage). The company and/or its licensors will not be liable for any loss, damage or injury which may be incurred by or caused to you or to any person for whom you have booked the Service, including but not limited to loss, damage or injury arising out of, or in any way connected with the Service and/or Platform, including but not limited to the use of or inability to use the Service and/or Platform.
You expressly waive and release us from any and all liability, claims or damages arising from or in any way related to the Service Providers. The company will not be a party to disputes, negotiations of disputes between you and the Service Providers. Responsibility for the decisions you make regarding the Services found via the Platform rests solely with and on you. You expressly waive and release us from any and all liability, claims, causes of action, or damages arising from your use of the Service, software and/or the Platform, or in any way related to the Service Providers introduced to you by the Platform.
The quality of the Service obtained through the use of the Platform is entirely the responsibility of the Service Provider who ultimately provides the Service to you. You understand, therefore, that by using the Platform, you may be exposed to transportation that is potentially dangerous, offensive, harmful to minors, unsafe or otherwise objectionable, and that you use the service at your own risk.
You will (i) not send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) not send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third party privacy rights; (iii) not send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) not interfere with or disrupt the integrity or performance of the Platform or the data contained therein; (v) not attempt to gain unauthorized access to the Platform or its related systems or networks; (vi) not impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity; and (vii) refrain from engaging in any conduct that could possibly damage our reputation or be considered disreputable.
GetRunner , including its name and logo, the platform and the Service, is protected by copyright, trademark and other rights provided under the laws of the Malaysia Government. We (and our licensors, if applicable) exclusively own all rights, title and interest in and to the Platform, including all associated intellectual property rights.
You are under no obligation to use the Platform and may simply choose to stop using it at any time by cancelling your account and permanently deleting the Platform from your device, thus disabling your use of the Platform.
You may terminate your account by informing us of your intention to cancel your account. We will try to do our best to complete the termination, including the return of your GETRUNNER Credits (excluding the amount gained from referral or any other promotion) in 15 (fifteen) business days.
If you permanently delete the Platform or cease to use the Platform permanently, by a notice to us in 14 business days prior to the deletion or termination, the remaining balance of your GETRUNNER Credit can be withdrawn, but limited to the amount of your e-money and not including the amount which is equal to the value of money. In the event of death, your valid heir(s) by a notice to us in 14 business days after the death, with a valid testament made in accordance to the prevailing laws and regulations or a final and binding court decision, may claim the remaining balance of your GETRUNNER Credit, but limited to the amount of your e-money and not including the amount which is equal to the value of money.
Customers are required to provide complete information regarding the type and specifications of the goods to be delivered.
GETRUNNER does not provide specific box for shipping. Customers are responsible for properly packing the goods to be delivered. For fragile items made of glass, ceramic and includes cakes, ice cream, food and fresh flowers, it is suggested that the item is specially packaged. GETRUNNER is not responsible for damage or deformation that occurs upon delivery of such goods. The GETRUNNER runner has been briefed to ride his vehicle in a safe manner.. Therefore. if you feel uncomfortable with the way the GETRUNNER runner is riding his motorcycle, please immediately alert the driver to be more careful.
GETRUNNER not provide delivery service for items which include the following: Goods which are prohibited by the authorities to be owned or distributed,
GETRUNNER is not directly responsible for any type of accidents involving GETRUNNER runners/drivers to either damage to the vehicle or personal injury caused by the accident. All expenses and charges that may arise on the incident would be directed to the personal responsibility of GETRUNNER runners/drivers. If there is information that can be helpful to the investigation as license plates of the motorbikes, GETRUNNER can only help as a mediator in bringing both parties to find a solution regarding the issue.
Voucher codes are strictly valid for one voucher per account within every promotion.
Last Updated: 20 February 2021
© 2021 All rights reserved