GetMove Sdn. Bhd. (1275681-D)
© 2019. All rights reserved.
GetRunner was established in 2018 as an on-demand runner services and operated by GetMove Sdn. Bhd. (Company no. 1275681-D), incorporated in Malaysia. We are based in TD1303, Jalan Sultan Zainal Abidin, Kampung Ladang Tok Pelam, 20000 Kuala Terengganu, Terengganu, Malaysia. GetRunner has evolved into an on-demand mobile platform that providing a wide range of services that include food delivery, item & parcel delivery, surprise delivery, utility bill payment, shopping and special task.
GetRunner is a Malaysian subsidiary who has a mission to assist Malaysians in various aspects of life and livelihood. GetRunner wants to be the leader in three key areas: CUSTOMER SATISFACTION, TRUST AND INNOVATION
1. CUSTOMER SATISFACTION
GetRunner always ensures that every customer is best served and GetRunner always strives to ensure that the Customer is satisfied every time using GetRunner
GetRunner not only pledged to serve our customers, but GetRunner wants to help Malaysians increase income and build a prosperous life.
GetRunner will ensure that we provide the best technology through the platform of innovation within our company. Creating Benefits and Social Impact Through On-Demand Technology.
GetRunner wants to be a proud business since it was developed in Malaysia. GetRunner aims to help improve the lives of residents in Malaysia in terms of speed of Technology Services and livelihood sharing. GetRunner wants more B40 in Malaysia to enjoy a good standard of living as well as drive Malaysia to reach the Next National Vision 2020. GetRunner wants to change the community’s perceptions on “On-Demand” jobs that are often linked with “inability to guarantee the future”. Because of that, GetRunner will work hard to ensure our technology not only increases revenue but is able to guarantee the future. GetRunner also provides benefits to Runners and Customers using GetRunner.
Effective date: March 3, 2019
GetRunner (“us”, “we”, or “our”) operates the https://www.getrunner.my/ website (the “Service”).
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
· Email address
· First name and last name
· Phone number
· Address, State, Province, ZIP/Postal code, City
· Cookies and Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
· Session Cookies. We use Session Cookies to operate our Service.
· Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
· Security Cookies. We use Security Cookies for security purposes.
Use of Data
GetRunner uses the collected data for various purposes:
· To provide and maintain the Service
· To notify you about changes to our Service
· To allow you to participate in interactive features of our Service when you choose to do so
· To provide customer care and support
· To provide analysis or valuable information so that we can improve the Service
· To monitor the usage of the Service
· To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malaysia and process it there.
Disclosure Of Data
GetRunner may disclose your Personal Data in the good faith belief that such action is necessary to:
· To comply with a legal obligation
· To protect and defend the rights or property of GetRunner
· To prevent or investigate possible wrongdoing in connection with the Service
· To protect the personal safety of users of the Service or the public
· To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
· By email: firstname.lastname@example.org
· By visiting this page on our website: https://www.getrunner.my
Terms & Conditions
GETMOVE SDN BHD is a company established under the laws of the Malaysian Government (““, “ “, or “ “).
Our website is a platform that serves as a means to find part time based services provided by third parties (runners) (““). The website offers information on services offered by runners. The types of services that may be requested via the website are:
· Food delivery;
· Item & parcel delivery;
· Surprise delivery;
· utility bill payment;
· utility bill payment;
· other services that we may add from time to time. (““)
We will make every reasonable effort to bring you into contact with a Service Provider in order to obtain the Services, subject to the availability of Service Providers in or around your location at the moment of your request for Services.
FOR THE AVOIDANCE OF DOUBT, WE ARE A TECHNOLOGY COMPANY, NOT A TRANSPORTATION OR COURIER COMPANY AND WE DO NOT PROVIDE TRANSPORTATION OR COURIER SERVICES. We do not employ the Service Providers and we are not responsible for any acts and/or omissions of the Service Providers. The Platform is simply a means to ease the search of the Services. It is up to the Service Providers to offer the Services to you and it is up to you whether to accept their offers of Services.
We collect and process your personal information, such as your name, e-mail address, and mobile telephone number when you sign up. You must provide accurate and complete information, keep the information up to date and agree to provide us whatever proof of identity we may reasonably ask for. If any of the personal information that you have provided to us changes, for example, if you change your e-mail address, telephone number, or if you wish to cancel your account, please update your details by sending your request to us. We will, to the best of our abilities, effect such changes as requested within fifteen (15) business days of receipt of the notice of the change.
You can only use the Platform once you have signed up with it. Upon successfully signing up, the Platform will provide you with a personal account that can be accessed with a password you choose.
Only you may use your own account and you undertake not to authorize others to use your identity or account. You may not assign or otherwise transfer your account to any other parties. You must keep your account password and any identification we provide you secure and confidential. In the event a disclosure is made to your passwords, howsoever, which causes any illegitimate or unauthorized uses of your account or identity, orders generated from the illegitimate or unauthorized uses will still be deemed valid orders, unless you notify us on that matter before the Service Providers perform the requested Services.
You may only have one GETRUNNER account.
The information provided by the Platform must not be construed as an advice or an offer, the decision to use the Service Provider is entirely yours. You are free to use any other service providers.
You undertake that you will use the Platform only for its intended use to obtain the Service. You may not abuse or use the Platform for fraudulent purposes or to cause any inconvenience to others or to make fake bookings.
If you are also a Service Provider, you may not use your (or other’s) customer account to make an order that you will take yourself as a driver.
You may not harm, tweak or modify the Platform and/or Website or attempt to harm, tweak or modify it in any way whatsoever. We are not liable if you do not have a compatible device or if you have downloaded the wrong version of the Platform to your device. We reserve the right to prohibit you from further using the Platform should you use the Platform with an incompatible or unauthorized device or for purposes other than those for which the Platform is intended to be used. You undertake that you will only use an access point you are authorized to use.
You will keep confidential and will not abuse the information you receive from using the Platform. You will treat the Service Providers with respect and will not engage in any unlawful, threatening or harassing behavior or activities whilst using their services.
By providing us information, you represent that you have the right to provide us the information for us to use and share with the Service Providers.
The Platform may not be used to find Services for:
· transporting and/or obtaining and/or purchasing goods prohibited by the authorities or goods that require a certain license or permit from the authority to transport;
· delivering goods from or to prisons;
· purchasing and/or transporting pets or any other animals;
· transporting goods with dimensions of more than 70cm (length), 50cm (width), 50 cm(height) or goods weighing more than 30kg;
· purchasing and/or transporting illegal goods or harmful goods or stolen goods, including but not limited, goods containing hazardous or toxic materials, drugs or illegal substances; and
· purchasing and/or transporting or delivering valuable goods or goods valued above RM5000.00
You must provide us accurate and complete information regarding the type, size, specification and/or any specific characteristics of the food or goods to be delivered in Instant Courier service or to be purchased in Food Delivery or Personal Shopping service.
You must pack fragile goods, such as glassware, ceramics, cakes or food, properly for the delivery. Neither we nor the Service Providers are responsible for any damage, deformation, dent, expiry, decay, odor, spill or any other incompleteness of the products during their delivery which is caused by improper packaging or wrapping.
Service Providers may ask you to open and show the inside of a package to ensure that the contents are as you represented.
Service Providers has the right to decline your orders if in his/her personal judgment, he/she may not be able to perform the delivery of the goods.
You represent that you are, you were or you are about to be the lawful owner of the goods to be delivered. The delivered goods are not stolen or obtained unlawfully and you agree to defend, indemnify and hold us harmless and not liable for any goods that a Service Provider delivers which may violate the prevailing laws and regulations.
We may, in our sole discretion, provide promotions that may be redeemed for benefits related to the use of the Platform. You agree that you will only use such promotions for their intended use and will not abuse, duplicate, sell or transfer the promotions in any manner. You also understand that the promotions cannot be exchanged for cash and may expire on a certain date, even before you use them.
For the provision of the Personal Shopping Service, you represent that the goods to be purchased and delivered by the Service Providers are lawful and do not in any way violate any prevailing laws and regulations. You agree to defend, indemnify and hold us harmless and not liable for any goods that a Service Provider purchases on your behalf and delivers to you which may violate the prevailing laws and regulations.
You acknowledge and agree to grant the Service Providers a power and authority to pick up or deliver goods or food, or make a purchase on your behalf for every order of Instant Courier, Food Delivery or Personal Shopping service.
You can only make an order for food available in the listed restaurant’s menu in Food Delivery service.
We do not guarantee the availability of the ordered items in store/restaurant and the delivery of fragile items such as cake and ice cream.
We are not responsible for the quality of the food and/or goods provided by the restaurants and/or the stores in Food Delivery and Personal Shopping services.
You acknowledge and understand that the prices of food or goods shown in Food Delivery and Personal Shopping Service are estimates and may change from time to time.
You agree and acknowledge that you will pay according to the receipt issued by the restaurant or store handed by the Service Provider to you in using the Food Delivery and Personal Shopping service.
We or the Service Provider does not guarantee the availability of the availability of food or goods in the restaurants or stores.
Please inform us if you no longer have control of your account, eg your account is somehow hacked or your phone is stolen, so that we can cancel your account accordingly. Please note that you are responsible for the use of your account and may be held liable even if it is abused by another person.
Use our Platform is free of charge. We may introduce fees for registration and/or use of the Platform at times. We will inform you accordingly about this for you to decide whether you wish to continue using the Platform or not. However, the Internet connection required to use the Service, and any associated charges (e.g. mobile data expenses) incurred by your use of the Service are your exclusive responsibility and made solely at your expense.
The rates that apply for the Services by the Service Provider can be found on the Website and through the Platform. We may modify or update the rate from time to time. We will help the Service Provider to calculate the fee based on your order and inform you of the fee on behalf of the Service Provider.
You agree that you will pay for the Services provided to you by the Service Provider in full.
Payment can be done in cash or by using your GETRUNNER Credit. All payments in cash must be in Ringgit . GETRUNNER Credit can be obtained by transferring any amount you wish to our account.
GETRUNNER Credit is not savings and therefore is not covered by the Malaysian Deposit Insurance Corporation (Lembaga Penjamin Simpanan). As GETRUNNER Credit may be categorized as an e-money under the prevailing laws and regulations, the use of GETRUNNER Credit shall be subject to the prevailing laws and regulations.
Your maximum amount of GETRUNNER Credit is RM3,00.00 (two thousand Ringgit) and your maximum total transaction value in a month is RM20,000.00 (twenty thousand Ringgit).
GETRUNNER Credit is your fund that can only be used for the payment of:
the Instant Courier or services provided by the Service Provider; and the fee of the Service Provider in the Personal Shopping service. GETRUNNER Credit cannot be used for the payment of:
the fee of the Service Provider in the Food Delivery service; and
food and/or goods in the Food Delivery and Personal Shopping services.
GETRUNNER may, from time to time, add the amount of your GETRUNNER Credit in your account as part of its promotion (eg, referral code). However, this is only an amount that is equal to the money value under the prevailing laws and regulations and may not be converted to be an e-money.
When you request to use GETRUNNER Credit as a means of payment of the Services, you hereby acknowledge and agree to grant us the full power and authority to credit your GETRUNNER Credit and remit the money on your behalf to pay for the Services provided by the Service Providers.
The food or goods ordered in the Food Delivery and Personal Shopping services must be paid for in cash upon delivery of the food or the goods if the value of the food or the goods is below RM50.00 (thirty Ringgit).
Any order of Food Delivery or Personal Shopping service for goods or food with a total price of over RM100.00,- (one hundred Ringgit) must be paid to the Service Provider in cash upfront before the performance of the Services.
The Fee for the Service includes any applicable taxes.
We make no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Services, Website and/or Platform software, including but not limited to the Services obtained by or from Service Providers through the use of the Platform. We do not represent or warrant that (a) the use of the Services and/or Platform will be secured, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) the Services will meet your requirements or expectations, (c) any stored data will be accurate or reliable, (d) the quality of any products, services, information, or other materials purchased or obtained by you through the Platform will meet your requirements or expectations, (e) errors or defects in the Platform will be corrected, or (f) the Platform or the server(s) that make the Platform available are free of viruses or other harmful components, or (g) the Platform tracks you or the vehicle used by the Service Provider. The Service is provided to you strictly on an “as is” basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded and disclaimed to the highest and maximum extent. You acknowledge and agree that the entire risk arising out of your use of the Service remains solely and absolutely with you and you will have no recourse whatsoever to the company.
We are not liable for any injury, death, damage or loss caused by the conduct of the Service Providers. We are also not liable for any wrongdoings, including traffic violations, or any criminal actions conducted by the Service Providers during the performance of the Services. The Service Providers are only our working partners (rakan pekerja), not our employees, agents or representatives.
However, we do care about the Platform users’ safety and at our sole and absolute discretion, we are willing to provide financial assistance if a user has an accident, suffers an injury or dies when being transported by a Service Provider. This means that our assistance only applies from the time a user is picked up by a Service Provider until the user reaches his/her destination. Please alert the Service Provider if you feel uncomfortable with the way he/she is providing the service. The amount of the financial assistance will be decided at our sole discretion.
We employ appropriate and reasonable technical and security measures to keep the Platform secure and virus and error free. However, as effective as this technology is, no security system is impenetrable. We therefore cannot guarantee the security of our database nor can we guarantee that the information you provide will not be intercepted while being transmitted to us.
The Platform may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you or the Service Provider being faulty, not connected, out of range, switched off or not functioning. We are not responsible for any delays, delivery failures, damages or losses resulting from such problems.
Any claims against us by you will in any event be limited to the aggregate amount of all amounts actually paid by and/or due from you when using the Service during the event giving rise to such claims. In no event will we and/or our licensors be liable to you or anyone for costs, interest, damages or losses of any type or kind (including personal injury, emotional distress and loss of data, goods, revenue, profits, use or other economic advantage). The company and/or its licensors will not be liable for any loss, damage or injury which may be incurred by or caused to you or to any person for whom you have booked the Service, including but not limited to loss, damage or injury arising out of, or in any way connected with the Service and/or Platform, including but not limited to the use of or inability to use the Service and/or Platform.
You expressly waive and release us from any and all liability, claims or damages arising from or in any way related to the Service Providers. The company will not be a party to disputes, negotiations of disputes between you and the Service Providers. Responsibility for the decisions you make regarding the Services found via the Platform rests solely with and on you. You expressly waive and release us from any and all liability, claims, causes of action, or damages arising from your use of the Service, software and/or the Platform, or in any way related to the Service Providers introduced to you by the Platform.
The quality of the Service obtained through the use of the Platform is entirely the responsibility of the Service Provider who ultimately provides the Service to you. You understand, therefore, that by using the Platform, you may be exposed to transportation that is potentially dangerous, offensive, harmful to minors, unsafe or otherwise objectionable, and that you use the service at your own risk.
You will (i) not send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) not send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third party privacy rights; (iii) not send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) not interfere with or disrupt the integrity or performance of the Platform or the data contained therein; (v) not attempt to gain unauthorized access to the Platform or its related systems or networks; (vi) not impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity; and (vii) refrain from engaging in any conduct that could possibly damage our reputation or be considered disreputable.
GetRunner , including its name and logo, the platform and the Service, is protected by copyright, trademark and other rights provided under the laws of the Malaysia Government. We (and our licensors, if applicable) exclusively own all rights, title and interest in and to the Platform, including all associated intellectual property rights.
You may terminate your account by informing us of your intention to cancel your account. We will try to do our best to complete the termination, including the return of your GETRUNNER Credits (excluding the amount gained from referral or any other promotion) in 15 (fifteen) business days.
If you permanently delete the Platform or cease to use the Platform permanently, by a notice to us in 14 business days prior to the deletion or termination, the remaining balance of your GETRUNNER Credit can be withdrawn, but limited to the amount of your e-money and not including the amount which is equal to the value of money. In the event of death, your valid heir(s) by a notice to us in 14 business days after the death, with a valid testament made in accordance to the prevailing laws and regulations or a final and binding court decision, may claim the remaining balance of your GETRUNNER Credit, but limited to the amount of your e-money and not including the amount which is equal to the value of money.
Terms and Conditions
Customers are required to provide complete information regarding the type and specifications of the goods to be delivered.
does not provide specific box for shipping. Customers are responsible for properly packing the goods to be delivered. For fragile items made of glass, ceramic and includes cakes, ice cream, food and fresh flowers, it is suggested that the item is specially packaged. is not responsible for damage or deformation that occurs upon delivery of such goods.
The driver has been briefed to drive his vehicle in a safe manner. However, customers who use transportation services are responsible for their own safety. Therefore. if you feel uncomfortable with the way the driver is riding his motorcycle, please immediately alert the driver to be more careful.
not provide delivery service for items which include the following:
Goods which are prohibited by the authorities to be owned or distributed,
· Delivery of goods from and to prison,
· Items dimensions more than 70cm (length), 50cm (width), 50cm (height) or items weighing more than 30 kg.
is not directly responsible for accidents involving runners/drivers to either damage to the vehicle or personal injury caused by the accident. All expenses and charges that may arise on the incident would be directed to the personal responsibility of runners/drivers. If there is information that can be helpful to the investigation as license plates of the motorbikes, can only help as a mediator in bringing both parties to find a solution regarding the issue.
Voucher codes are strictly valid for one voucher per account within every promotion.
* Terms and Conditions apply.
GetMove Sdn. Bhd. (1275681-D)
© 2019. All rights reserved.